ABOUT RETURN POLICY QUESTIONS

Can I request a refund or return if there is a slight color difference between the goods and the pictures?

When taking pictures, cameras and other photography equipment can to some extent affect the color of the products presented in the pictures. This is a normal optical error, so we do not accept returns or refunds based on this reason.
If you have any questions about the color of the product, you can send us an email for communication, and we will do our best to serve you- poppyzhou26@gmail.com.

Can I return and refund the goods if I am not satisfied with their style?

Sorry, due to the special nature of pet clothing and the potential risk of skin diseases and other bacterial infections, refunds and returns will not be allowed unless there are serious quality issues. Therefore, please confirm the style and size before placing the order.

If you have any questions, you can contact us- poppyzhou26@gmail.com.

Can I return and refund if I choose the wrong size?

Sorry, due to the special nature of pet clothing and the potential risk of skin diseases and other bacterial infections, refunds and returns will not be allowed unless there are serious quality issues. Therefore, please confirm the style and size before placing the order. If you have any questions, you can contact us- poppyzhou26@gmail.com.

What should I do when I discover serious quality issues with the goods?

I'm sorry, this is something we don't want to see. If there are serious quality issues with the product, please contact us as soon as possible and we will do our best to compensate for your loss- poppyzhou26@gmail.com.