ABOUT ORDER QUESTIONS

WHERE IS MY ORDER?

Once orders are dispatched from our warehouse, you will receive an email with tracking information.

Please allow up to 48 hours for tracking scans to begin to appear.

Orders can be tracked via the tracking link in your shipping confirmation. If you have any concerns in regards to the whereabouts of your order, please reach out via email -poppyzhou26@gmail.com

WHY DIDN'T I RECEIVE AN ORDER OR SHIPPING CONFIRMATION?

The email may have been delivered to your spam /junk folder. Please reach out via email if you are unable to locate your order/shipping confirmation and we can resend the confirmation -poppyzhou26@gmail.com

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

We are always here to help, please reach out for assistance -poppyzhou26@gmail.com

I FORGOT TO APPLY A DISCOUNT CODE TO MY ORDER, WHAT CAN I DO?

Unfortunately, this cannot be amended once your order is placed.

CAN IEDIT OR CANCEL MY ORDER?

Once your order has been placed, unfortunately we do not cancel/refund orders. lf you need to make changes to your order, contactus ASAP and we'll do our best to amend your order before your order is dispatched - poppyzhou26@gmail.com